Vonage World Canada
Unlimited1 local & long distance calls in Canada, to the U.S. & 60+ other countries. Learn more.
Wondering if you should really switch to Vonage? Over 2 million customers can't be wrong! But just in case... Vonage gives you the assurance of your decision with our 30-day Money-Back Guarantee. Customers choose Vonage for the savings, but stay with us because of the features, functionality and service. We offer a money back guarantee if you terminate your service within 30 days from the date of your subscription. Your subscription date is the date you order service or the date we successfully process your payment, whichever is later. It is not the day you receive the equipment or the first day you use the service.
You are responsible for return shipping. Please contact Customer Care to cancel your service and obtain a return authorization number. You will be refunded the disconnect fee after we receive your equipment. Equipment returned without a valid return authorization number will not be eligible for the Money Back Guarantee. You can contact customer care by calling 1-877-272-0528.
Canada Post Labour Dispute – Vonage Customer Update
Due to a Canada Post labour dispute you may be concerned about the timely delivery of devices ordered from Vonage.
During the dispute any device purchased from Vonage will be shipped as necessary by alternate carriers to help ensure timely delivery of orders.
If you have questions or concerns about an order being despatched, please contact us here.