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Vonage Voicemail Plus puts you in control of your voicemail.

First Time Voicemail Access

To access your voicemail for the first time perform the following steps:

1. From your Vonage line, dial
2. Enter 1234, the temporary password/PIN.
3. Enter a new password/PIN when prompted (4 to 15 digits in length).
4. Enter the new password/PIN again to confirm.
5. Press to accept or to start over.

You will then be prompted to perform the following:



• Record your name announcement
• Record a personal greeting - Your Voicemail greeting may be up to one minute long.
• Press to keep the default greeting.
• Personalizing your greeting will replace the default greeting.


6. You will then be prompted to set your language options:

NOTE: Press to accept changes or to start over.



• Select your first language
• For English, press immediately after prompt for English
• For French, press immediately after prompt for French


• Select your second language
• Press when prompted for English or French
• Do not press if you are not selecting a second language
• Press to confirm your language option

NOTE: Press to redo your options or to cancel

From Any Vonage Phone

To check Voicemail from any Vonage phone, perform the following steps:

• From the Vonage number you wish to check voicemail messages:
1. Dial
2. Enter your password/PIN when prompted.
• From a different Vonage line:
1. Dial
2. Press . Enter the 11-digit Vonage phone number for the mailbox you want to access.
3. Enter your password/PIN.

NOTE: You may wish to use a Vonage Local Access Number when accessing voicemail from a number that charges a toll for the call.

Using a Vonage Local Access Number (from Vonage & non-Vonage lines)

A Voicemail Local Access Number gives you access to your voicemail from a remote location by providing you with a telephone number local to your area. You can also use a Local Access Number to leave a voicemail for another Vonage customer without directly calling that person. We supply Local Access Numbers across the US, UK, and Canada.

1. Select the country for which you would like a Voicemail Local Access Number.
2. Select your remote location area code.

NOTE: The Local Access Numbers will be displayed.



3. Dial the Local Access Number.
4. Press at the password/PIN prompt.
5. Enter your mailbox number.

NOTE: The mailbox number is the full 11 digit Vonage Phone Number for the mailbox you want to access.



6. Enter the password/PIN

Accessing your messages from your Vonage Online Account:

1. Log on to your Vonage Online Account
2. Click on the "Voicemail" link
3. On the "Current Phone Number" drop-down list, select the line you want to check messages for

To activate voicemail email notification:

1. Log on to your Vonage Online Account
2. Click on the "Voicemail" link
3. In "Voicemail Settings," select the line you want to receive email or text message notifications for
4. Click on the "Voicemail Email Notification" link

To receive just the audio file:

1. Click on the "Enable Voicemail Attachments" button
2. Enter up to 5 email addresses you want to receive notification on
3. Click on the "Save" button

To receive basic notification with the date and time of the call and the caller's phone number:

1. Click on the "Enable Voicemail Email Notification" button
2. Click on the "Save" button

To turn off notification:

1. Click on the "Disable Notification" button
2. Click on the "Save" button

To manage your language option:

1. Dial *123 from your Vonage phone
2. Press 9 for Setup Options
3. Press 8 to change your language options
4. Follow the prompts to make your changes

To manage your personal voicemail greeting:

1. Dial *123 from your Vonage phone
2. Press 9 for Setup Options
3. Press 1 for Mailbox Setup and Greetings

To record your personal voicemail greeting:

1. Press 2 for Normal and Extended Absence Greetings
2. Press 2 to Record Your Greeting
3. Record your greeting
4. Press # to accept, 1 to replay, 2 to rerecord, 3 to mark as an Extended Absence Greeting, * to cancel, or 0 for help

To delete your personal voicemail greeting:

1. Press 4 for Delete Greetings
2. Press 1 to delete your Normal Greeting or 2 to delete your Extended Absence Greeting

To schedule your greeting for the rest of the day:

1. Press 3 for Scheduled Personal Greetings
2. Press 2 for Record Greetings
3. Press 2 for your second greeting or 3 for your third greeting
4. Record your greeting
5. Press # to accept or * to rerecord
6. Press 3 for Greetings Override
7. Press 1 to schedule your greeting for the rest of the day

To schedule your greeting for certain days of the week or a specific day of the year:

1. Press 3 for Scheduled Personal Greetings
2. Press 2 for Record Greetings
3. Press 2 for your second greeting or 3 for your third greeting
4. Record your greeting
5. Press # to accept or * to rerecord
6. Press 3 for Greetings Override
7. Press 1 to schedule your greeting for the rest of the day

To delete your voicemail greetings schedule:

1. Press 3 for Scheduled Personal Greetings
2. Press 5 for Modify Greetings Schedule
3. Press 5 to cancel

Canada Post Labour Dispute – Vonage Customer Update

Due to a Canada Post labour dispute you may be concerned about the timely delivery of devices ordered from Vonage.

During the dispute any device purchased from Vonage will be shipped as necessary by alternate carriers to help ensure timely delivery of orders.

If you have questions or concerns about an order being despatched, please contact us here.