Details of fees and charges for specific add-ons or services are detailed below.
|Line Disconnect Fee for accounts activated after 20th October 2016
(Only applicable within the first 12 months of account activation date. May be different for residents of Quebec. Does not apply to Business Plans.)
|Line Disconnection Fee for accounts activated on or before 19th October 2016
(Only applicable within the first 12 months of account activation date)
|Fax Line Activation Fee||$12.99|
|Fax Line Disconnection Fee||$0.00|
|Virtual Number Activation Fee||$12.99|
|Telephone Number Change Fee||$12.99|
|Calling Plan Change Fee (to downgrade no charge to upgrade)||$12.99|
|Softphone Activation Fee||$12.99|
|Line Reactivation Fee||$12.99|
|Rebate Recovery Fee1||$70.00 - $79.99|
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¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Fair Use Policy and Terms of Service. Certain call-types may be excluded for which additional charges apply. See details of Calling Plans.
International calls made outside of inclusive countries are billed per minute. Rates exclude high speed internet service, activation fee, premium services, Vonage compatible equipment, taxes and shipping. If you subscribe to plans with monthly minutes allotments (for example, Residential Basic 500), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles may use airtime or data and may incur surcharges, depending on your mobile plan. Billing and 30-day Money Back Guarantee commence immediately when your service is activated ("Service Activation Date"). If you cancel within the Money Back Guarantee period, you must promptly return the device or you will be charged the full amount of the Equipment Rebate. For customers whose account activation date was on or before October 19th, 2016: (i) if you cancel after the 30-day Money Back Guarantee period and within 1 year from your account activation date, you will be charged a Disconnection Fee of $29.99 for each line that you cancel; and (ii) in addition, if you cancel after the 30-day Money Back Guarantee period and within 1 year of your account activation date you will be charged the full amount of the Equipment Rebate. For customers whose account activation date was on or after October 20th, 2016: If you cancel after the 30-day Money Back Guarantee period and within 1 year from your account activation date, you will be charged a Disconnection Fee of $120.00 for each line that you cancel. Different terms and conditions apply to Quebec residents. Credit card & high-speed Internet required. The number transfer process takes a minimum of 15 business days from the time you confirm your transfer request. Satellite, TV, alarms, modems and other systems may not be compatible with Vonage service. Vonage 9-1-1 service has certain limitations versus traditional 9-1-1 service. See www.vonage.ca/911 for details. For full details, click here for Terms of Service.
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