How Vonage works

Who says that copper telephone lines are the best way to make calls? Not us. By tapping into your existing high-speed Internet service, Vonage transforms your phone service into a crystal clear, digital calling solution that can help save you money.

Literally tens of millions of people have turned to VoIP (Voice over Internet Protocol) services and this number continues to grow. Your device simply plugs into your Internet router and then into your phone. It’s that easy. Plus it comes with advanced calling features like Vonage Visual Voicemail, which transcribes your voicemail messages and sends them to your email as text. With Vonage® Extensions® you can make and receive nationwide and even internationals calls on your mobile phone – all as part of your home phone plan (carrier data rates may apply). And, when you switch to Vonage you can keep your existing number for free. You should expect more from your home phone service. We get it, and we got it.


Get Started!

Vonage set-up is a snap

  1. Unplug your internet router from the AC outlet.
  2. Connect your Vonage Box™ to the router with the included blue cable.
  3. Plug your router back into the AC outlet.
  4. Connect the provided power supply to your Vonage Box and into an AC outlet.
  5. Connect your home phone to the Vonage Box with a regular phone cable.
  6. Listen for a dial tone.

Congratulations! You can start making calls.

FIND A PLAN

FAQs

Learn more about How Vonage Works

  • How is Vonage® different from my landline phone service?
    • One big difference is that Vonage works over the Internet. You get everything you’d expect from a landline, plus the ability to take your home phone plan with you on your mobile—even make and receive home phone calls on up to two smartphones when you download our Vonage Extensions® app.
  • How does Vonage work with mobile phones?
    • In a few different ways. With Vonage Extensions®, you can link your mobile phone to your plan and get the same great international rates on the go.* If you have an iPhone® or Android™ device, the Vonage Extensions® app makes calling even easier.

      If you don’t have a Vonage plan, our Vonage Mobile app lets you make free high-definition calls and video calls, and send free texts, video messages and photos to anyone with the app, anywhere in the world.** You also get amazing low rates on international calls to anyone who doesn’t have the app.

      *Calls made outside of Wi-Fi networks will use your data plan and, depending on your plan, data-usage rates may apply.
      **Standard data rates may apply.
  • Can I keep my current phone number?
    • Yes. In most cases you can keep your current phone number. You’ll be able to check if your number can be transferred using the Keep Your Phone Number tool found in the tools module near the bottom of every plan page. If your number is transferable, we’ll help you bring it over to Vonage. And because transfers usually take about 7-10 business days, we’ll give you a temporary phone number so you can start using your Vonage service right away.
  • What do I need to get started with Vonage?
    • You’ll just need the following:

      • A broadband internet connection (such as DSL or cable)

      • A Canadian billing and shipping address

      • A Vonage Box™ (included with your online purchase)

      • Any touch tone phone (corded or cordless)

      • Credit Card

      • Email address

  • Can I install Vonage myself?
    • Yes, it’s very simple. An installation guide is included with your Vonage Box. There are also easy-to-follow instructions on the How Vonage Works page.
  • Will I still receive calls if my power or Internet service goes out?
    • Yes. Just set up your Network Availability Number when you sign up, and during an outage, all calls are forwarded to the landline or cell number you provided.

24 Hour Live Support

Answers are just a click—away

Easy ways to find the answers you need, 24 hours a day

VISIT VONAGE SUPPORT

fac twi pls in

To Order Call 1-888-898-8647

¹Unlimited calling subject to normal residential use and fair usage policy allowance of 3000 minutes per month and excludes certain call-types for which additional charges apply: see details of Calling Plans.

International calls made outside of inclusive countries are billed per minute. Rates exclude high speed internet service, activation fee, premium services, Vonage compatible equipment, taxes and shipping. If you subscribe to plans with monthly minutes allotments (for example, Residential Basic 500), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles may use airtime or data and may incur surcharges, depending on your mobile plan. Billing and 30-day Money Back Guarantee commence immediately when your service is activated ("Service Activation Date"). If you cancel within the Money Back Guarantee period, you must promptly return the device or you will be charged the full amount of the Equipment Rebate. For customers whose account activation date was before May 11th, 2011: (i) If you cancel after the 30-day Money Back Guarantee period and within 2 years from your account activation date, you will be charged a Disconnection Fee of $49.99 for each line that you cancel; and (ii) in addition, if you cancel after the 30-day Money Back Guarantee period and within 1 year of your account activation date you will be charged the full amount of the Equipment Rebate. For customers whose account activation date was on or after May 11th, 2011: (i) If you cancel after the 30-day Money Back Guarantee period and within 1 year from your account activation date, you will be charged a Disconnection Fee of $29.99 for each line that you cancel; and (ii) in addition, if you cancel after the 30-day Money Back Guarantee period and within 3 months from your account activation date you will be charged the full amount of the Equipment Rebate. Credit card & high-speed Internet required. The number transfer process takes a minimum of 15 business days from the time you confirm your transfer request. Satellite, TV, alarms, modems and other systems may not be compatible with Vonage service. Vonage 9-1-1 service has certain limitations versus traditional 9-1-1 service. See www.vonage.ca/911 for details. For full details, click here for Terms of Service.

© 2016 Vonage