I would say I am a tech savvy person, an early adopter, I guess you would call it. I started an Internet–based company in the 1990s and was drawn to the technology that Vonage seemed to pioneer. And being in the technology industry, I’ve always thought technology is most effective when you don’t even know it’s there. What I like best about Vonage is that I don’t even think about it anymore. I don’t worry about the quality. I don’t worry about the call. I don’t worry about the price. As our lives get more complicated, we need these things that we don’t have to think about, and Vonage has become that for me.
I have had to use Vonage to call throughout the entire U.S. Just about every state I have had to make a phone call to or receive a call from, because of my job. But I still want to keep my mobile phone number private, which was difficult before Vonage came along. But now with Vonage, I am free to conduct my business and still can keep my phone number protected.
I am originally from Lima, Peru, but my mom and I have been in the U.S. over 25 years. My sister is still there and my mom has lots of friends and family still in Peru. My mom was spending a lot of money on calling cards until I told her there is this app from Vonage, and you can have it in your phone. So I put the Extensions app on her phone, and she is saving a lot this way. I also have Extensions on my mobile phone, when I travel abroad.
My sister also sent her kids to school in the U.S., and she was spending a lot of money calling them. So, I sent her a Vonage Box, and she was able to keep in touch with them, which has made her very happy.
When we moved, my wife and I knew we had to switch phone services. We discussed getting a new number, but it’s very inconvenient. You have to notify everyone—and not everyone is going to receive the notification. So when we switched to Vonage, they let us keep our number. And lo and behold, a couple years after moving, I got a phone call from an old high-school buddy. We were on the wrestling team together. He calls me only every 10 or 15 years. If we had changed our number, I may not have gotten that phone call.
I came to the U.S. a few years ago for a career opportunity and moved seven or eight times since then—Virginia, Massachusetts, New York, and finally New Jersey. We had to keep updating our family in India with a new number every time we moved. Then I signed up for Vonage and got to keep my number. I have been with Vonage for more than seven years, and it’s been primarily because of how easy it is to take my number and my service with me when I move.
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¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Fair Use Policy and Terms of Service. Certain call-types may be excluded for which additional charges apply. See details of Calling Plans.
International calls made outside of inclusive countries are billed per minute. Rates exclude high speed internet service, activation fee, premium services, Vonage compatible equipment, taxes and shipping. If you subscribe to plans with monthly minutes allotments (for example, Residential Basic 500), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles may use airtime or data and may incur surcharges, depending on your mobile plan. Billing and 30-day Money Back Guarantee commence immediately when your service is activated ("Service Activation Date"). If you cancel within the Money Back Guarantee period, you must promptly return the device or you will be charged the full amount of the Equipment Rebate. For customers whose account activation date was on or before October 19th, 2016: (i) if you cancel after the 30-day Money Back Guarantee period and within 1 year from your account activation date, you will be charged a Disconnection Fee of $29.99 for each line that you cancel; and (ii) in addition, if you cancel after the 30-day Money Back Guarantee period and within 1 year of your account activation date you will be charged the full amount of the Equipment Rebate. For customers whose account activation date was on or after October 20th, 2016: If you cancel after the 30-day Money Back Guarantee period and within 1 year from your account activation date, you will be charged a Disconnection Fee of $120.00 for each line that you cancel. Different terms and conditions apply to Quebec residents. Credit card & high-speed Internet required. The number transfer process takes a minimum of 15 business days from the time you confirm your transfer request. Satellite, TV, alarms, modems and other systems may not be compatible with Vonage service. Vonage 9-1-1 service has certain limitations versus traditional 9-1-1 service. See www.vonage.ca/911 for details. For full details, click here for Terms of Service.
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