AGENT511 specialises in mobile technology and customer contact centre tools providing their clients with the most integrated solutions including interactive text, email, voice and social media communications, delivering a seamless customer experience. They serve the utilities, emergency services, municipalities and enterprise spaces.
AGENT511 uses Vonage's WebRTC server for sharing multimedia messages with contact centres. The server integrates with AGENT511's TEXTBLUE platform, a text to 9-1-1 solution that seamlessly delivers text, pictures, and video. Through Vonage's interactive Video API, TEXTBLUE LIVESTREAM provides a wireless user and a dispatcher with the ability to share video through a unique link that can be shared with first responders. Audio and video may be configured for one or two-way communication. Either party may terminate the sharing at any time. The dispatcher can also forward a similar URL to first responders to participate in the session. Achieving 2-way, interactive live video capability supplies dispatchers on the front lines of emergency response with the additional capacity to rapidly navigate communications across a citizen's journey.