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Vonage Support

Choose your product below.


Communications APIs For Vonage APIs (formerly Nexmo), get account help, access developer docs, browse FAQs and more.
Video API For Vonage Video API (formerly TokBox OpenTok), access the developer centre and tools, submit a help request and more.

Contact Centres

Customer Community Hub For Legacy NewVoice Media: submit and track support requests for your account, add and view all attachments for existing cases, access product documentation and discussion forums, chat with an expert via our new ‘live chat’ facility and close or reopen cases with one click.
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Unified Communications

Vonage Business Communications Get help getting started, with features and settings, managing account and technical support. Admins and Superusers can access the LearningCentre for step by step flows.
Vonage Enterprise Get support for account management, phones and hardware, access training and more.

Commission for Complaints for Telecom-Television Services (CCTS) is an independent agency whose mandate is to resolve complaints of Canadian consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, visit its website at or call toll-free at 1-888-221-1687.

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