Device Type: desktop

Business Inbox

Enables businesses to address customer needs faster with SMS, MMS and Facebook Messenger captured in Business Inboxes.


By requesting this app, a note will be sent to your VBC Administrator for approval. Once approved, the app will appear on your VBC Desktop and Mobile App. All pricing is displayed in USD. Admins will view pricing in local currency by region.


With Business Inbox, your customers can use SMS to reach your main company number (including freephone numbers) or can reach you on Facebook. With simple integration, customers can send messages through your company page on Facebook, which you can then access — and reply to — through Business Inbox.


You can set up any of your users to have access to the Business Inbox. Employees have the ability to send and receive text messages from your company’s main phone number via the Mobile app, Web app or Desktop app.


  • Accelerate customer engagement by communicating at any time in their preferred channel(s) and on their own terms
  • Capture and enable natural, message-based conversations from the main company number or toll-free numbers into Business Inboxes
  • Engage customers by sending and receiving rich messages with photos, audio video, attachments and emojis from the Business Inbox
  • Provide fast, personalised experiences by assigning Business Inboxes to teams or subject matter experts
  • Drive customer loyalty and increase lifetime value