Streamline organisational knowledge to provide agents with real-time on-the-spot knowledge. Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, at any time, on any interface.
Lighthouse’s intuitive and simple-to-use platform allows you to quickly onboard all employees and agents while reducing onboarding training by up to 50%, and to improve first-interaction resolution by intelligently directing agents to the right answer. That translates to significantly reduced call centre operational costs.
- Reduce error rate by up to 70%
- Cut agent training time in half
- Shorten call times with precise answers
- Smarter way to do your best with call centre knowledge-base software
- Cross-industry solution