Avoiding Mass Hysteria
Lets be honest - the world is in a frenzy over the infectious outbreak. The coronavirus pandemic has created the worst financial crisis since 2008 - causing massive disrutipion in our day-to-day lives.
"Agents want to do a good job and be recognized for it. they should be able to deliver the same level of customer services as the were doing before - ensuring that they can prvide"
Jonathan Kershaw, Vonage
