Generative AI
Deliver elevated customer outcomes with the integration of Generative AI chat nodes into the AI Studio virtual agent experience.
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Why Vonage AI Studio Generative AI?
Simplified Knowledge-Base Integration
Users can experience an easier implementation of virtual agents by eliminating the need to manually create intents and user expressions.
Improved Conversational AI Capabilities
Generative AI within AI Studio empowers virtual agents to remember context and ensure coherent responses to multiple questions.
Practical and Safe Conversations
Safe business-focused AI conversations with fallback to live agent or in-house NLU, and backed by expert Conversational Designers.
Democratizing AI
The integration of AI Studio with Generative AI Large Language Models enables more natural conversation flows at scale.
Faster training of virtual agent using the Generative AI node
Flexible architecture that can support multiple LLMs
Hybrid Deployment Model
Smart incorporation of Large Language Models into the AI Studio virtual agent experience promotes business-focused communication at scale.
Frictionless fallback to live agent or in-house NLU for improved accuracy
Generative AI integration expertise, including content creation guidance and conversational design
Vonage Contact Center
The AI Virtual Assistant within Vonage Contact Center has been augmented with Generative AI, elevating your customers’ service needs end-to-end.
The integration of chat nodes with VCC enables a dramatic increase in successful self-service outcomes.
Vonage expert Conversational Designers help best tailor Generative AI content and responses to your specific use case and brand experience.
VBC enterprise communications are also augmented with Generative AI, enabling more intuitive call routing, concierge or receptionist services, IT applications, and more.
Setting up Generative AI Node Integration
Get ready to use the GAI node within your Virtual assistant
