Our contact centre plans

Priority

The perfect choice for companies getting started with a contact centre

  • Announcement Place in Queue

  • Analytics, Reporting, and Dashboards

  • Screen Pops, Call Recordings

  • Disaster Recovery, Emergency Call Routing

  • IVR, Skills-based Routing, SLA Optimizer

  • Post Call Quality Rating

  • Priority Call Handling, Personal Queues

  • Single sign-on

  • Contextualized Notifications

  • Dialer, Omnichannel*

  • …and more

Premium

A great option for companies focusing on improving customer experience and agent performance

  • Dynamic & Multilingual Announcements

  • Dynamic Routing, Queued Callback

  • Whisper Coaching

  • Post Call Survey

  • APIs for

    • Agent Availability

    • Authentication

    • Reporting, Interactions

    • User Admin

  • …and more

All the bells & whistles

*Capabilities supported by CRM

Vonage Contact Center with VBC

Are you a small or medium-sized business that uses another CRM other than Salesforce? Our add-on offering to Vonage Business Communications (VBC) allows for a full CRM integration and a single platform for all communications.
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Different features available for different CRMs. Please contact us to discuss the best solution for you. 

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Talk to an expert.