Major productivity, minimal setupBut “better service, more sales” are the four words that describe what this cloud contact centre software's deep, ready-to-use CRM integrations give you. View all integrations
Easy-to-manage omnichannel featuresThat’s how you get your agents to stay happy, stick around, and thrill customers on the first contact. Check out omnichannel
A single, cloud-native solutionGet the ﬂexibility, privacy, and reliability you want while using any telephony provider. See our platform
Did someone say Salesforce?Vonage offers an incredibly deep and robust integration with Salesforce: it's why we've got a 4.9 rating on the AppExchange with over 800 reviews. Learn more
Vonage Contact Center, designed for SalesforceOur contact centre software solution integrates with Salesforce, making it the clear choice for sales and service teams.
- Route calls to appropriate agent to address immediate needs
- Customise dashboards with updated details
- Reach customers on their channels of choice
- Automate resources to create time and address more complex asks
- Link with Einstein Analytics to unlock hidden insights
- Enjoy greater overall efficiency and CX
Introducing our Express and Elevate Contact CentresUse a different CRM? We've got other options, too: like a call centre solution built just for small and medium businesses seeking full CRM integration and a single platform for all their communications.
- Reduce IT complexity to deploy advanced voice capabilities
- Match callers with the best available agent with Automatic Call Distribution and skills-based routing
- Track customer activity and sync data into reporting dashboards
- Manage call flow with Interactive Voice Response and queued callback
- Configure agent status to minimise wait time and disruption
- Manage CX from anywhere
Free IT to reveal new insights and launch the business forwardWithout even breaking a sweat, you're delivering a conﬁgurable, straightforward, telephony-agnostic platform to your organisation in a secure, compliant way. Sheer joy. Oh yes, that's exactly what everyone's feeling—especially the IT folks. Why? Because with VCC, the tedious fix-it ticket is dead. Long live the BI discovery.
- Dump the complex legacy IT systems—plural—and swap them for a cloud-native solution—singular
- Drop VCC right in your CRM on day 1—Salesforce, ServiceNow, Microsoft Dynamics, and more
- So scalable your IT team can do it locally, globally, easily, securely, reliably—the good adverbs never stop
- Enjoy exceptional voice quality and platform reliability thanks to our global partners’ carrier redundancy
- Rely on a single company and a single platform for your singular communication needs
- Take payments and PCI compliance seriously, quickly, and frictionlessly, and—depending on how you use VCC—comply with GDPR, HIPAA, ISO 27001, and SOC 2, too
It even integrates with the greatest CRM solution of all time: your agent
Even the most seasoned, old-school agents will be thrilled by how much VCC improves their productivity in the CRM they live in all day long. Remember how tickled they were when they traded in phone shoulder rests for headsets? This is like that all over again. Times a thousand.
- One interface, many powerful capabilities
- Review voice interactions, logs, recordings, and more right in the app
- An easy-to-use interface with robust KPI, personalisation, and productivity features
- Check out VCC for ServiceNow
- Check out VCC for Microsoft Dynamics
- Check out VCC for Salesforce
- Check out VCC for Microsoft Teams
Contact centres and unified communications: better togetherWhen the contact centre and the rest of the organisation are all on the same communications platform, agents can collaborate with experts across your entire organisation to most effectively resolve customer issues.
- Common call controls and directory
- One-click login and single interface
- Complete view of presence and availability
Vonage Contact Center overview
A new category of cloud contact centre software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparallelled, emotive, and conversational customer experience.