The cloud contact centre software that brings it all together
When you boost the agent experience, you help them to deliver an all-around better customer experience. And that can positively influence your sales and service delivery. Took a look at Vonage Contact Center (VCC) and how we can positively impact your:
- Team productivity and satisfaction.
- Controlled costs.
- Customer first-call resolutions.
- Integrated CRM.
- And more.
Major productivity, minimal setupBut “better service, more sales” are the four words that describe what this cloud contact centre software's deep, ready-to-use CRM integrations give you. View all integrations
Easy-to-manage omnichannel featuresThat’s how you get your agents to stay happy, stick around, and thrill customers on the first contact. Check out omnichannel
A single, cloud-native solutionGet the ﬂexibility, privacy, and reliability you want while using any telephony provider. See our platform
Did someone say Salesforce?Vonage integrates with Salesforce, including Service Cloud Voice. No wonder we've got a 4.9 rating on the AppExchange with over 800 reviews. Learn more
When you have the right tools—not to mention an eye to the future—you’re ready for tomorrow, now. So whether it’s remote and hybrid working, evolving communications channels, or the yet-to-be defined preference—we can help.
Vonage continually enhances VCC to grow and adapt to market preferences, regulations, and laws
AI helps meet changing customer needs faster and at lower cost
Vonage tools and features future-proof your contact center to communicate with confidence and deliver exceptional CX
Easily and seamlessly integrate the latest technology that benefits both your customers and agents
Integrated features help boost AHT, FCR, CSAT, NPS, and more
Vonage Contact Center, designed for SalesforceOur contact centre software solution integrates with Salesforce, making it the clear choice for sales and service teams.
- Route calls to appropriate agent to address immediate needs
- Customise dashboards with updated details
- Reach customers on their channels of choice
- Automate resources to create time and address more complex asks
- Link with Einstein Analytics to unlock hidden insights
- Enjoy greater overall efficiency and CX
Best of breed contact center capabilities
You want the best for your organization, customers, and agents. It starts with reporting features, analytics and QA tools, KPI monitors and more. You can easily configure, optimize, and hit it right on the no’s: No code, no downloads, no add-ons.
Conversation Analyzer helps transcribe, tag, and QA customer calls like it’s a sprint
Custom dashboards and wallboards deliver real-time visibility into KPIs
Virtual Assistant brings conversational AI to your self-serve requests
Omnichannel helps you engage customers on their terms
Video and screen sharing brings a new level of customer engagement
A suite of communications APIs enriches contact center experiences
Introducing our Express and Elevate Contact CentresUse a different CRM? We've got other options, too: like a call centre solution built just for small and medium businesses seeking full CRM integration and a single platform for all their communications.
- Reduce IT complexity to deploy advanced voice capabilities
- Match callers with the best available agent with Automatic Call Distribution and skills-based routing
- Track customer activity and sync data into reporting dashboards
- Manage call flow with Interactive Voice Response and queued callback
- Configure agent status to minimise wait time and disruption
- Manage CX from anywhere
Free IT to reveal new insights and launch the business forwardWithout even breaking a sweat, you're delivering a conﬁgurable, straightforward, telephony-agnostic platform to your organisation in a secure, compliant way. Sheer joy. Oh yes, that's exactly what everyone's feeling—especially the IT folks. Why? Because with VCC, the tedious fix-it ticket is dead. Long live the BI discovery.
- Dump the complex legacy IT systems—plural—and swap them for a cloud-native solution—singular
Drop VCC right in your CRM on day 1—Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, and more
- So scalable your IT team can do it locally, globally, easily, securely, reliably—the good adverbs never stop
- Enjoy exceptional voice quality and platform reliability thanks to our global partners’ carrier redundancy
- Rely on a single company and a single platform for your singular communication needs
- Take payments and PCI compliance seriously, quickly, and frictionlessly, and—depending on how you use VCC—comply with GDPR, HIPAA, ISO 27001, and SOC 2, too
It even integrates with the greatest CRM solution of all time: your agent
Even the most seasoned, old-school agents will be thrilled by how much VCC improves their productivity in the CRM they live in all day long. Remember how tickled they were when they traded in phone shoulder rests for headsets? This is like that all over again. Times a thousand.
- One interface, many powerful capabilities
- Review voice interactions, logs, recordings, and more right in the app
- An easy-to-use interface with robust KPI, personalisation, and productivity features
Check out VCC for Salesforce
Check out VCC for Zendesk
Check out VCC for ServiceNow
Check out VCC for Microsoft Dynamics
- Check out VCC for Microsoft Teams
Contact centres and unified communications: better togetherWhen the contact centre and the rest of the organisation are all on the same communications platform, agents can collaborate with experts across your entire organisation to most effectively resolve customer issues.
- Common call controls and directory
- One-click login and single interface
- Complete view of presence and availability
Vonage Contact Center overview
A new category of cloud contact centre software where customer interactions are blended with customer data to deliver an unparallelled, emotive, and conversational customer experience.