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Deliver outstanding service with contact center workforce management software

Vonage partners with workforce management solutions to optimise your contact center resources by combining scheduling and forecasting. Add the Vonage contact center management system reporting — to help maximise both productivity and customer service levels.

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Workforce Management

Optimise omnichannel support

Fuse contact center infrastructure voice channel with Salesforce digital channels to optimise omnichannel support

Take action in real-time

Use real-time agent adherence statistics to manage your teams as effectively as possible, giving you the best opportunity to meet service levels

Meet your service level goals

Provide the right number of agents, with the right skills to handle predicted call volumes to achieve designed SLAs

A single vendor advantage

Enjoy the added benefit of purchasing a complete contact center workforce management solution from a single vendor – easier purchasing, simpler supplier management and support model
Illustration of contact center agent in front of laptop browser with dialing pad app on screen.
Elevate your customer experience

Workforce management software for the modern contact center

Workforce Management (WFM) solutions relay the data you have available and use it to improve the accuracy of your forecasts and create schedules that are just right for your organisation and service level goals. Traditionally, WFM solutions meant large upfront costs and ongoing maintenance, but with Vonage Contact Center, you can:
  • Remove the upfront costs and burden on IT resources
  • Analyse omnichannel data from your contact center infrastructure and Salesforce to create accurate forecasts
  • Immediately adjust your schedules to meet your changing needs or respond to the unexpected with intraday tracking of trends
Employees viewing reports, dashboards, metrics

Verint® Workforce Management Professional

Combine the Vonage Contact Center for Salesforce platform and Verint® Workforce ManagementTM Professional to take positive steps towards balancing the cost vs. service dilemma using the most accurate data source possible: your own contact centre data.

  • Make the implementation and everyday use far simpler for your teams
  • With Verint Monet’s WFM Professional solution for contact centres and help desks, you can use your historical activity and apply it to the future

  • Analyse omnichannel data from both your contact center infrastructure and Salesforce to create accurate forecast
Verint Workforce Screenshot on a Desktop computer

Verint ® Workforce Management Enterprise

For larger and more complex contact centres, Vonage provides the Verint Workforce Management Enterprise solution to simplify the complex task of forecasting and scheduling.
  • Visibility and real-time guidance for enhancing customer service processes and workforce performance

  • Omnichannel intelligence helps make better, faster, and easier decisions to optimise customer engagement and employee productivity, drive revenue and competitive advantage, and enhance compliance and security

  • A unified, mature workforce optimisation platform, with best-of-breed functionality, simplified system administration and maintenance, intuitive interfaces and navigation, and reduced TCO

  • World-class expertise in global implementation, project management, and technical specialisms available to accelerate and increase ROI


injixo Workforce Management

Connect your Vonage data with injixo WFM to enable a powerful workforce management ecosystem. With our native Vonage integration, you’ll benefit from a seamless experience between the data you trust and the injixo user-friendly WFM software:


  • Predict your workload with smarter, fully automated forecasting

  • Save time with easy scheduling that meets your demand

  • Manage schedule adherence with a real-time data connection


Contact center workforce management features

A single, pre-integrated platform from a single vendor connects your WFM and telephony seamlessly.
Optimise schedules consistently to meet service level agreements.
More accurately predict upcoming traffic by using existing rich data.
Properly staff your team based on accurate forecasting.
Integrating WFM with Vonage allows for greater detail in agent adherence. This highlights who is available to take a call at any point.
Conveniently combine automatic scheduling with accurate forecasting.
Verint WFM Professional Datasheet
Verint Workforce Management Enterprise Datasheet
Vonage Contact Center and injixo Datasheet
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