Vonage offers seamless integration of contact centre and unified communications
Vonage provides a fully integrated contact centre and unified communications solution, built on the same cloud-based platform, making communications more flexible, intelligent, and personal.
One call control ContactPad for back-office users and contact centre agents
Contact centre agents use the same set of call controls and the same directory as all the unified communications users within their organisation. Everyone can base business decisions on the same data while agents interact with colleagues, customers, and prospects in the way that suits them best.
Calls conducted from the same ContactPad interface
Agents easily communicate across the business
One directory across unified communications and contact centre
Single source of truth for all employees
The convenience of single sign-on with the consistency of a single interface
Single sign-on (SSO) provides consistent identity and access management across your entire organisation, while the integrated experience provides a single intuitive interface. Agents can quickly login to the contact centre with a click and control their availability.
Simple, one-click agent login
Robust messaging and video meetings
Reduced training time and frustration
Instant team collaboration
Agents see who’s available to assist with customer service
The Vonage integrated experience enables agents to see every employee within your organisation and whether they are available to help the customer. They can use the skills and expertise of the entire business to support customer interactions.
Visibility into true availability
Messaging, conference calls, or video meetings available
Options to connect via multiple channels