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Healthcare solutions

Vonage connects medical experts with patients to deliver vital healthcare experiences in real-time, from anywhere and on any device. Whether it's through video, voice, SMS, chat or social media, Vonage's cloud-based communications are the remedy for delivering safe and efficient telehealth services.

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Illustration of an a family having a conversation with their doctor.

Above and beyond with best-in-class PCI & HIPAA compliance

For many of our products, Vonage has achieved HITRUST CSF certification, the most widely adopted security framework in the U.S. for the healthcare industry. This allows us to take a comprehensive, agile approach to building and enhancing our security framework to address privacy regulatory requirements for our healthcare customers. Also, we're one of the first in the cloud communications industry to receive PCI Service Provider certification for the services we sell. 


To learn more about which products and features are HITRUST certified, contact us.

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Communications APIs

Improve patient experiences while managing costs with Vonage APIs

Better healthcare starts with better technology. Vonage APIs enable embedded voice, SMS and video collaboration across every step of the healthcare journey, so you can provide better outcomes for your patients, partners and staff.

  • Deliver an effective, timely, personalised patient experience across whatever channel they prefer.

  • Authenticate patients, consult virtually, message medical staff and patients to keep them informed and on-time, offer secure live video sessions and more.

  • HIPAA compliance, BAA provisioning, high-security encryption and adherence to regional and sovereign privacy laws  for our Video  API make sure that healthcare applications can concentrate on what matters most — the patient.

  • Take advantage of our proven track record supporting global telehealth providers with essential services for their customers and their patients.

A father consulting with a doctor over video with daughter
Contact Centres

Moving towards a patient-centric contact center

Vonage Contact Center arms your staff with all the tools they need, keeps patients engaged in their care and increases patient  loyalty. Specifically built for Salesforce, our Contact Center solution integrates with Salesforce Health Cloud to help providers, payers and pharma or device manufacturers deliver experiences tailored to patient preferences.

  • Route patients to the  best-skilled doctors or nurses to address their needs. Transform the patient experience through self-service and chatbots, resolving cases with automated workflows and task filtering.

  • Leverage AI insights into things like prescribing habits and medication adherence. Understand complex interactions between a provider, patient and payer. Visualise the effectiveness of patient, sales and marketing programmes.

  • In the event of a short-term emergency or long-term disruption, help make sure your business stays up and running by enabling your agents to quickly transition to remote locations or home offices.


Shot of a medical practitioner using a digital tablet in a hospital ward
Unified Communications

Giving a whole new meaning to house calls

Vonage can help you deliver quality, unified healthcare business solutions while cutting overhead, making your staff mobile and giving patients the support they need — even in times of crisis.

  • Communicate with patients easier and more effectively, even on the move. Collaborate and share with medical colleagues across multiple offices, hospitals and countries.

  • See how patients are doing with telehealth services. Participants can dial into a video conference from a desktop, web browser, smartphone or tablet.

  • Conference in a second opinion easily with a click with Vonage Meetings, our video collaboration tool.

  • VisuWell — our App Center partner for HIPAA-compliant virtual medical visits— smoothly connects your medical professionals with patients on virtually any device, without the need for a face-to-face visit.

  • 99.999% uptime reliability* and an SD-WAN solution offers elevated quality of service across any network

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What our customers are saying

"Patients are getting better service and care from the Voice API system, and doctors/nurses can perform more efficiently in their jobs. Especially in the emergency room, critical alerts are making a very positive difference with both doctors and patients."

Lin Jingjia Senior System Analyst and Programmer, Chi Mei Hospital
Healthcare resource library
Explore our most recent content, curated specifically for healthcare companies adjusting to COVID-19.
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