Voice Enabled Contact Centre
Voice enable your contact center desktop experience without complex telephony systems. Leverage WebRTC to make and receive calls within your contact center application and retain customer conversations in one place.
Improve agent productivityIntegrate voice into your CRM application so your agents can work within one application and gain immediate access to call context. No need to switch applications to handle phone calls.
Expand easily with remote agentsQuickly add remote agents or contact centres in any region. A browser is all they need.
Lower costsEliminate the need to deploy and configure expensive phones and PBX systems. Get voice delivered through your browser.
How voice enabled contact center works
Get a contact centre number
Port your current number or buy a new number from Vonage APIs and publish it.
Your customers call you
Customer calls appear in your browser-based CRM application so agents have full customer context — all on one screen.
You contact prospects
Your agents can also initiate outbound calls right from within your contact center desktop.
You can gain actionable insights by generating reports about your call activity from our dashboard or your own application using our Management APIs.