API Services - Support Packs
We won't rest until you've accomplished your goals. Find our support methods and response times below.
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
Choose the Support Pack that’s right for you
Standard
For simple, non-critical use cases
Priority
For production customers looking for priority queueing
Premium
Top-tier support for high volume and mission-critical use cases
Premier
Top-tier support and technical success management
Support coverage
Business hours
(8am-5pm)
24/7
24/7
24/7
Support response guarantee
(see response times below)
Best efforts
Service level objective
Service level agreement
Service level agreement
Email support
Web support
Chat support
Phone support
99.99% platform availability SLA
Designated Support Engineer
Customer Solutions Management
Best practices advice and guidance
Quarterly roadmap webinars
Health checks and business reviews
Price
Included
Starting from $825*
Starting from $1,650*
Starting from $3,300*
* Support Packs are charged under a tiered pricing model, starting low and growing as you build volume and value with Vonage Communication APIs. Contact us to learn more.
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
Support response times
Standard
Priority
Premium
Premier
Initial response
Urgent (Critical service unavailable)
2 hours
30 minutes
30 minutes
High (Serious service disruption)
2 hours
1 hour
1 hour
Normal (Other problems)
4 hours
3 hours
3 hours
Low (Minor or scheduled)
1 business day
1 business day
1 business day
Follow-up response
Urgent (Critical service unavailable)
1 hour
1 hour
High (Serious service disruption)
2 hours
2 hours
Normal (Other problems)
4 hours
4 hours
Low (Minor or scheduled)
8 business hours
8 business hours
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
Self-service management APIs pricing
Data privacy and reporting
Reports API: Flexible reporting for Messaging and Voice communications channels in one powerful API.
Audit API: Prevent security vulnerabilities and proactively investigate your Vonage account events.
Redact API: Automatically redact sensitive and personal information (PII) from your communications records.
Advanced Insights: Integrate detailed video session data into your customer experience analytics.
