Choose the Support Pack that’s right for you
For simple, non-critical use cases
For production customers looking for priority queueing
Top-tier support for high volume and mission-critical use cases
Top-tier support and technical success management
Guaranteed Support response
(see response times below)
99.99% platform availability SLA
Designated Support Engineer
Customer Solutions Management
Best practices advice and guidance
Quarterly roadmap webinars
Health checks and business reviews
Starting from $750*
Starting from $1,500*
Starting from $3,000*
Initial Response Times
*Service Level Objective
Follow-up Response Times
Urgent (Critical service unavailable)
High (Serious service disruption)
Normal (Other problems)
Low (Minor or scheduled)
Self-service management APIs pricing
Data privacy and reporting
Reports API: Flexible reporting for Messaging and Voice communications channels in one powerful API.
Audit API: Prevent security vulnerabilities and proactively investigate your Vonage account events.
Redact API: Automatically redact sensitive and personal information (PII) from your communications records.
Advanced Insights: Integrate detailed video session data into your customer experience analytics.