API Services - Support Packs
We won't rest until you've accomplished your goals. Find our support methods and response times below.
Choose the Support Pack that’s right for you
Standard
For simple, non-critical use cases
Priority
For production customers looking for priority queueing
Premium
Top-tier support for high volume and mission-critical use cases
Premier
Top-tier support and technical success management
Support coverage
Business hours
(8am-5pm)
24/7
24/7
24/7
Guaranteed Support response
(see response times below)
SLO
SLA
SLA
Email support
Web support
Chat support
Phone support
99.99% platform availability SLA
Designated Support Engineer
Customer Solutions Management
Best practices advice and guidance
Quarterly roadmap webinars
Health checks and business reviews
Price
Included
Starting from $750*
Starting from $1,500*
Starting from $3,000*
* Support Packs are charged under a tiered pricing model, starting low and growing as you build volume and value with Vonage Communication APIs. Contact us to learn more.
Initial Response Times
SLO*
SLA
*Service Level Objective
Follow-up Response Times
SLO
Urgent (Critical service unavailable)
High (Serious service disruption)
Normal (Other problems)
Low (Minor or scheduled)
Self-service management APIs pricing
Data privacy and reporting
Reports API: Flexible reporting for Messaging and Voice communications channels in one powerful API.
Audit API: Prevent security vulnerabilities and proactively investigate your Vonage account events.
Redact API: Automatically redact sensitive and personal information (PII) from your communications records.
Advanced Insights: Integrate detailed video session data into your customer experience analytics.