Voice Connectors
With Vonage Voice API, you can connect phone calls to third-party AI endpoints over IP or PSTN connections, or both. These AI connectors use WebSockets protocol to enable persistent, two-way communications without the HTTP request/response model overhead.
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Why Vonage Voice Connectors
Universal connector
Fits any AI system you want to connect, whether through a Vonage partner or your own.
Two-Way communications
Persistent, bi-directional communication can be sent either way at any time during the conversation or connection.
Extremely low latency
There is very low latency as there is limited HTTP overhead, resulting in faster data transfer speeds.
Highly scalable
With virtually unlimited connections available per call.
Built to be flexible
Choose from partners within the Vonage network or select a third-party vendor that best suits your unique use case and business.
RFC 6455 compliance
This enables more application connectivity options and ease of deployment
Real-time solutions
With Vonage Voice API connected to your AI endpoints, your customers achieve more immediate resolutions to their simple requests. They also have the confidence that more complex needs are quickly prioritised and redirected. And real-time solutions like virtual contact centre agents, translation and transcription, and sentiment analysis further enrich the experiences.
Scalable and flexible
With access to a virtually unlimited number of AI connections, you can easily add multiple endpoints for virtual agents, chatbots and background media analysis. You can also build a solution that leverages Vonage AI partners or choose an AI engine based on your specific use case.
Easy deployment
With Vonage Voice Connectors, you can reduce coding overhead and bandwidth with WebSockets that use binary media message formatting to power a better end-user and developer experience.
