Data storage in the CRM
Your contact center data storage should be scalable and secure. So it’s no surprise that the Vonage Contact Center solution integrates tightly with the CRM as your primary data silo for contact center KPIs, metrics, call recording links, and speech analytics.
Call recordingsLearn from every call and continually improve.
- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations
Assign transcripts and logs to the appropriate CRM objects.
Conversation Analyzer transcribes and logs calls into CRM objects
- Calls can be linked to contacts, cases and custom objects
KPIs in the CRM
Enjoy seamless integration with your CRM
Contact centre metrics housed in your CRM
- Judge conversations against the latest KPIs easily
Security and complianceKeep your data and backup materials secure, no matter where you conduct business.
- Implement security best practices seamlessly
- Security extends to global compliance requirements, including GDPR
Consolidating Customer and Contact Centre Data to Create a Single Source of Truth
You have the right data. So why aren't you getting the right results?