You’ll have your customers at helloGlobal Voice Assurance routes calls through the most efficient path by leveraging the local telephony infrastructure — regardless of where the caller and agent reside — to deliver exceptionally clear voice quality. Intelligent overflow routes calls automatically between regions to reduce wait time and boost the customer experience.
Boost customer satisfactionReduce waiting times with global call plans as they deliver calls to the next available agent, regardless of location
Reduce telephony costsKeep your voice traffic local to the agent not only provides the best possible call quality but also minimises your call charges
Scale as neededGrow your business on a platform that’s available and supported wherever you are
Eliminate downtimeWith multiple carrier partners globally, instantly switch between providers to keep you up and running
A simple way to operate a complex environmentUse a single global call plan to distribute your calls globally. This immediately consolidates your administration and reporting, saving time and delivering insight into how your operation is performing. All this while maintaining the crystal-clear quality that you need to provide the experience your customers expect.
- Gain operational insights through consolidated administration and reporting
- Connect any customer with any agent, regardless of location, reduces wait times, makes sure you hit SLA and, most importantly, boosts customer satisfaction.
Consistent call quality
Manage regional peaks in trafficOverflow calls to quieter service centers, no matter where they are - connecting customers with agents, regardless of location
- Connect any customer with any agent, regardless of location, reducing wait times and making sure you hit SLA and most importantly, boost customer satisfaction.
- Eliminate issues of high latency and low quality associated with region-specific call plans that require routing calls back and forth between home and local locations
- Avoid single points of failure from relying on a single telephony carrier to deliver all your calls
- Vonage has established relationships with multiple Tier One carriers, in all regions, so we have the flexibility to switch providers at a moment’s notice
Global Voice Assurance Features
Intelligent call overflowMove calls between regions seamlessly with Global Call Plans so you can balance peaks and troughs in demand
ScalableGrow your business on a platform that scales and supports you along the way
SavingsKeep voice traffic local to reduce call charges
QualityTap into local infrastructure to maintain call quality
Global call plansUnified reporting, management and overview of agent availability and call distribution
Local voiceAlways use a local node for local calls even if agents and customers are on different continents