VIDEO: Allied Dispatch Solutions CEO on the Rules of Roadside Customer Service
Roadside assistance provider Allied Dispatch Solutions (ADS) has taken on the mission to bail out the road’s broken-down, flat-tired, and hopelessly stranded drivers in times of need. And every conversation the company has with their customers makes a difference.
NewVoiceMedia (now Vonage) has transformed the way ADS manages their contact center by integrating with Salesforce, giving the team more control of their own data and delivering the most accurate real-time analytics possible. ADS CEO Anthony Royer recently sat down with NVM CEO Dennis Fois for a discussion about the how the ADS Customer Solutions Specialists are making every conversation great. Check out the customer story here.