Since its inception in 1901, the Jewish National Fund (JNF) USA, has become a globally recognised charity organisation that is committed to building an economically sound and sustainable future for the people of Israel and beyond. To help achieve its primary goal of creating an enhanced quality of life for Israelis, JNF has planted more than 250 million trees, built over 250 reservoirs and dams, developed over 250,000 acres of land using innovative arid agriculture techniques and created more than 2,000 parks in the country. JNF is equally dedicated to providing outreach and education regarding the founding and importance of Israel and Zionism.
When Avi Dagan, JNF Executive Director of IT, assumed his position over a decade ago after being in the corporate world for many years, one of his goals was to bring “cutting edge technology” to the not-for-profit realm of JNF. “We are dedicated to being at the forefront of technology. We are often approached by other organisations asking for recommendations based on our success and we pride ourselves in being able to guide these not-for-profit organisations in the right direction,” said Dagan.
JNF employs over 300 people and has over 25 offices that cover different geographic regions in the United States. The organisation’s headquarters is in Manhattan and they have centres of excellence located in Rockville Centre NY, Chicago, Los Angeles, and Boca Raton. JNF also has three satellite offices in Israel. It stands to reason that an organisation as widely dispersed as JNF needed a single communications platform to help unify the maintenance and administration of the JNF phone system across all offices.
According to Dagan, “We had a clear vision and we needed to identify and implement a communications system that we felt confident would support us through the next 10 to 15 years.”
Future-proofing JNF with Vonage Business Communications
When Dagan started his position at JNF, he was encouraged that the organisation was already using a voice-over-IP system because, at the time, many non-profit organisations were slow to adopt new technology. Once he settled into his new role, he knew there were even more changes needed to move the organisation forwards. Dagan looked for a new platform to provide the kind of innovation he imagined.
“I wanted to see softphones; I wanted to see cloud-based administration; I wanted to see easy and seamless Salesforce integration,” recalled Dagan. “There were other companies that said they offered those things, but when we began testing ease-of-use, seamless integration and the like, Vonage was the company that really delivered everything at the highest level.”
For JNF, Vonage Business Communications (VBC) was the obvious choice. By implementing Vonage Business Communications with World Office, JNF is now able to easily deploy communications applications and services — and facilitate business growth and expansion.