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Dynamic Routing Demo

Break through the IVR maze with dynamic routing and Vonage Contact Center, designed for Salesforce (formerly NewVoiceMedia) by using our call plan to help determine the best routing strategy as they come through our IVR.

In this demo, you'll learn how:
  • The CRM can be leveraged for routing decisions
  • To build a call plan to improve first call resolution rates
  • To prioritize premium customers
A good watch for:
  • Contact Center Leads
  • Customer/Digital Experience Leads
  • Customer Relationship Managers
  • Customer Service Leads
  • Sales Leads
Deskphone with Vonage logo

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