Shared Line Appearance (SLA)Monitor other extensions and answer on each other’s behalf.
Shared Line Appearance overviewIf your office thrives on teamwork, our Shared Line Appearance (SLA) feature can give your team an additional boost. SLA allows employees to monitor the phones of other users on the account (similar to busy lamp field functionality) and also lets them pick up or park those calls as desired.
How Shared Line Appearance worksA user can answer calls on other extensions when their colleagues are away — or put calls on hold for another user to pick up — simply by pressing the extension number on their own phone. Administrative assistants can use SLA to monitor employee calls and answer, park or transfer them on an employee’s behalf.