WhatsApp Business Messaging
Send and receive WhatsApp Business messages natively in your VBC workspace, alongside your other communications channels. No new software or new logins are needed — just WhatsApp, where your team already works.
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Advantages of WhatsApp Business in your VBC Workspace
By bringing WhatsApp into VBC, you can now handle voice and digital conversations in a single place, with consistent routing, permissions, and analytics — reducing context switching and improving response times.
Seamless navigation between communications channels: Connect a WhatsApp Business Account (WABA) to see messages in VBC alongside SMS and team messages for quick responses*.
Advanced extension & group assignments to align with subject matter experts: Map WABA numbers to individual extensions, ring groups, or skill-based queues. Configure routing modes — Direct, Round-robin, Skills-based, or Idletime — along with schedules, presence, and after-hours auto-reply templates.
Rich Media Messaging: Send and receive images, PDFs, video, audio messages, interactive buttons ("Book Now", "Confirm", "View Invoice"), easy reply options, and location sharing
Verified Business Identity: Customers see your verified business name and logo — not a personal mobile number — building trust from the first message.
*WhatsApp Business Account must be initiated and approved separately before linking to VBC.
