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Open your next store on WhatsApp

With Vonage Conversational Commerce, powered by, you can create a dependable and convenient end-to-end experience for your shoppers on the world’s most popular messaging app.

Example of a shoe shop transaction via WhatsApp commerce
Example of Whatsapp commerce bot mapping

Manage conversations without adding headcount

Build and customise chatbots to manage incoming conversations, onboard shoppers, automate FAQ responses and enable guided self-service shopping.

Whatsapp associate chat

Have your sales associates join the conversation

Empower in-store sales associates to sell more by assisting shoppers on WhatsApp. Route conversations to the best team member based on the product, location, and other criteria.

Bring your catalogue to WhatsApp

Simplify the shopping experience for your customers with easier product browsing, conversations and purchasing – all without ever leaving the chat window.

Customer insights from WhatsApp conversation

Get to really know your customers

Gather rich, personalised insights into your shoppers’ needs, motivations and preferences to improve your marketing and promotional strategy.

Whatsapp delivery notifications

Deliver notifications your shoppers can't miss

Make your customers’ lives easier by sending important order-related and shipping alerts, one-time passwords and more via WhatsApp.

Graphic depicting an ecommerce interaction with a happy whatsapp customer

Make data-driven improvements

Analyse your conversational commerce profitability across bots, agents, SKUs, and campaigns to learn what approaches work best for your brand.

It’s good to be in sync

Easily secure, integrate and update your catalogue orders, shipping, payment information and customer data. Empower your teams to easily access this data across your enterprise-wide systems.
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