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Want to drive deeper customer engagement and higher revenue?

Vonage Conversational Commerce, powered by, helps you engage shoppers on their preferred channels and simplifies the purchasing experience.

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Direct to consumer (D2C) retail

Reach consumers – anytime, anywhere – by opening your brand store on messaging apps and microsites.

Self-service F&B Ordering

Organisations offering self service

Connect with current and potential customers, share timely information and provide faster responses through messaging on social and web platforms.

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Social impact organisations

Connect with people, share timely information, and provide faster responses through messaging on social and web platforms.

Conversational commerce

Turn conversations into sales through messaging apps, AI-enabled chatbots and live chat.
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Live video commerce

Generate social buzz through your Facebook Live videos and enable product sales in the same interface.
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Premium customer service

Offer members-only benefits such as pre-orders and shopping assistance through one-to-one communication.
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Online store associates

Connect your in-store associates with customers, offer presale consultations and generate sales – all within the live chat.
Illustration of a man using an online shopping app on his mobile device.

Hybrid retail

Merge online convenience with the brick-and-mortar retail experience.
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Unburden your cash counters and reception desks by using contactless checkouts and booking orders through online chat.
Stylized illustration of a customer�s journey through a conversation. Speech bubbles to represent different APIs and channels such as email and video.

Sales promotions

Improve seasonal discounts by directing customers from social media promotions to purchases, instantly, through chat.
2 chat bubbles

Subscription ecommerce

Simplify marketing, selling and fulfilling your subscription plans through easy, chat-based customer connections.
Illustration of a laptop and hands holding cell phones, with video calls, chat and email showing on the screens, representing business communications trends.


Integrate ecommerce into your branded blogs and social media posts through contextual and conversational retailing.
3 friends having a chat conversation

Brand activation

Involve current and potential customers with your new product launches, sampling and marketing campaigns through one-to-one conversations.
Image of chat notifications for customers

Lead generation

Increase new enquiries, bookings and registrations. And make getting in touch with your representatives as simple as chatting.
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Product consideration

Help new customers through their product evaluation and comparison journey by always being reachable.
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Push Notifications

Send essential order and shipping updates through messaging apps.
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Customer Engagement

Interact with any customer, on any channel through a mix of bot and people-driven messaging interfaces.
Add to cart from SMS

Customer marketing

Retain your customers and stay top of mind by sending expert tips through conversational apps.
Image of brand sending a sale notification to a customer over chat

Loyalty marketing

Reward your best customers by offering discounts and loyalty points through their favorite messaging apps.
Conversational Advertising

Conversational advertising

Add conversational commerce functionality to simplify purchasing through Google AdLingo, Messenger ads and Click-to-WhatsApp. Learn more
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Response automation

Deploy chatbots and AI to understand and respond to common customer inquiries and FAQs.
Chat conversation with a custom checkout message based on customer preference

Customer relationship management

Use everyday chat applications for requesting customer reviews, managing product returns, and receiving feedback.
A customer redeeming a promo via SMS

Personalised recommendations

Send personalised product suggestions and tips based on each customer’s unique purchase history and interests.
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First-party data

Get deeper insight into customer behaviour and preferences through rich, real-time conversational data. Learn more
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In-store traffic promotions

Advertise your brick-and-mortar store and attract foot traffic by sending promotions directly to your customers’ chatbox.
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Event ticketing

Digitalise event registrations and ticketing by leveraging chatbots and agent-assisted bookings on popular messaging apps.

Turn conversations into sales

Engage customers anytime, anywhere, with
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Talk to an expert.