Multi-channel chatbot automationBuild custom buyer’s journeys with AI bots that can respond to customers using NLP (Natural Language Processing) and work intelligently with store associates.
Unified multi-channel inboxLeverage a single inbox view of all customer inquiries and intelligently route them to the appropriate associates. Share relevant product info from a central product catalogue or create carts for customers to drive a seamless checkout.
Order management, fulfilment, and payments integrationGet order management with sales attribution, 30+ payment platform integrations across the globe, and available API integration with fulfilment partners.
Marketing support and analyticsBroadcast marketing promotions to your key customer segments using prebuilt templates and Social CRM. Capture performance metrics for order flows and sales agent responses.
Multichannel live chat
Guide your customers to the products they love and drive sales using live chat.
Power up your chat with commerce, payments and CRM tools to create a frictionless buying experience for your customers.
Build bots to qualify leads, drive consideration, close sales, provide support and engage in 1-to-1 customer conversations at scale.
Exceed customers' expectations and automate immediate responses to FAQs, customer comments and messages.
Scale your marketing outreach and send personalised messages to customers over Messenger, SMS, WhatsApp, Apple Business Chat in iMessages and more.
Advance your brand reach and perception, through social engagement – and secure insights on consumer preferences, behaviours and opinions.