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A Guide to Verifying Users in E-Commerce

In this ebook, you’ll learn:
  • How phone verification protects both buyers and sellers with as little friction as possible
  • How phone verification works
  • When you should use phone verification
  • How e-commerce companies verify users with Vonage
A good read for:
  • CTOs and CIOs
  • Chief digital officers
  • Enterprise decision-makers
  • Customer experience leads
  • IT managers
  • Small- and medium-sized business owners

A Guide to Verifying Users in Ecommerce

E-commerce platforms have conquered the consumer market. The convenience of online and on-demand shopping is fueling their growth with total global e-commerce sales expected to reach $4 trillion in 2020.

But as a fast-growing e-commerce platform facilitating transactions between hundreds of thousands of customers around the world, how can you securely verify users at global scale without sacrificing a smooth experience? In 2018 there were 14.4 million victims of fraud in the US alone and while overall rates fell 15%, a new breed of fraud is on the rise and e-commerce platforms are among the biggest targets. Malicious actors have turned their attention away from credit card fraud to higher-impact fraud such as new account fraud, account takeovers, and digital payment fraud. Learn how to prevent fraud in this guide.


Download the ebook to read more.

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